Customer Service Apprentice
Molson Coors Beverage CompanyExpected closing date: Sunday, 31 January 2027
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Key Takeaways
- Gain a Level 3 qualification in Customer Service while working as a Customer Service Apprentice.
- Earn a starting salary of £19,000 per year, with a 5.5% target annual bonus and comprehensive benefits.
- This is a 2-year program starting in September 2027, based in Burton Upon Trent on a hybrid basis.
- Applications close in January 2027, with a Discovery Day in March 2027.
About the Role
This is a 2-year Customer Service Apprentice Program based in Burton Upon Trent on a hybrid basis.
What You’ll Do
The Customer Service Apprentice is a key member of the team, responsible for establishing customer requirements, resolving issues, and managing stock control. You will gain experience across a range of tasks, build relationships with colleagues and customers, and work towards a Level 3 qualification in Customer Service with HIT Training.
Key responsibilities include:
- Establishing actual customer requirements through questioning and resolving issues online.
- Taking accountability for installation work, balancing cost and service with internal and external stakeholders.
- Improving call quality and delivering excellent customer experiences.
- General stock control management to minimise write-offs.
- Processing maintenance exceptions and identifying opportunities for improvement in scheduling logic.
Who We’re Looking For
We are seeking enthusiastic individuals eager to learn, develop, and make a difference. To be eligible, you should:
- Be 18 upon joining in the first week of September 2027.
- Be at the beginning of your career journey, with limited work experience.
- Be available to work at our Burton HQ on a hybrid model and for some weekend work.
A genuine interest and enthusiasm for the industry are essential. We encourage applicants from all backgrounds and value potential over meeting every single requirement.
The Hiring Process
- Apply online with your CV.
- Complete an online Arctic Shores task-based assessment.
- Attend an in-person Discovery Day at our Burton Head Quarters in March 2027.
Pay and Benefits
- Base Salary: £19,000 per year.
- Bonus: 5.5% target annual bonus.
- Benefits: Comprehensive and flexible benefits package including health, dental, and vision coverage, pension with up to 10% employer match, wellbeing support, Employee Assistance Programme, life leave.
- Annual Leave: 31 days plus 3 bank holidays, with the option to buy or sell additional holiday.
Important Dates
- Start Date: First week of September 2027.
- Discovery Day: March 2027.
- Applications Close: January 2027.