Key Takeaways
- Earn and learn on a Level 3 Accredited Apprenticeship Programme with BT/EE in Sheffield.
- Starting salary of £23,110.00 per year, rising with milestones.
- Supportive environment with flexible working options and clear career progression.
- No prior experience needed; focus on being helpful, calm, and good at building relationships.
About the Role
As part of our Home Connections team in Sheffield, you’ll speak to customers over the phone when they first join EE. You’ll guide them through getting their products and services connected, help with any early questions about their order, in‑home set‑up, and support them with queries about their first bill. You’ll be the reassuring voice that helps customers get started smoothly — making a real difference from day one.
No Experience? No Problem
You don’t need specific experience to join us. If you’re naturally helpful, calm under pressure, and enjoy building relationships, we’ll give you all the training and support you need.
What You'll Gain
- A Level 3 Accredited Learning Programme
- Nationally recognised qualification
- Structured training, coaching and regular feedback
- Dedicated time learning new skills alongside your day job
- Build confidence and capability to grow your career at EE
Flexibility That Works for Real Life
We’ll support you to be successful by helping you balance work, learning and life — whether that’s attending appointments, managing family commitments, or developing your skills. This includes:
- The ability to schedule your own breaks and bank time
- Supportive managers and learning coaches
- The option of occasional home working (once trained)
What's In It For You?
- A great starting salary of £23,110.00 (rising with successful completion of apprenticeship milestones)
- Huge discounts on EE & BT products, including Mobile and Broadband
- Clear career pathways, with ongoing development and progression opportunities after your apprenticeship
- Season Ticket Travel Loan to help cover travel costs upfront
- Volunteering days to support causes that matter to you
- Optional Private Healthcare and Dental cover
You’ll be part of a supportive team with a great culture, meaningful coaching, and tailored training to help you build a lasting career with EE.