Graduate
TL;DR
Key Takeaways
- Join our Contact Centre team as a Customer Experience Advanced Apprentice.
- Responsibilities include coordinating training resources, auditing materials, and editing the departmental newsletter.
- Requires a degree in a relevant capacity, strong communication and presentation skills.
- This is a 2-year fixed-term role with a 39-hour work week.
- Benefits include 25 days annual leave, bonus eligibility, enhanced pension, and various discounts.
About the Role
We are excited to offer you the opportunity to join our Contact Centre team as a Customer Experience Advanced Apprentice!
Our Contact Centre is a fast paced hub of customer interactions, with a strong culture of collaboration and understanding to ensure our customers receive the service Worcester Bosch is renowned for.
In this role, you will be responsible for:
- The coordination and maintenance of departmental training and operational resources, ensuring all moderation kits, equipment, and supplies are appropriately stored, maintained, and readily available.
- This role oversees the organisation of training room availability, auditing training materials, and maintaining the internal Knowledgebase System and Training Matrix to ensure information is accurate, up to date, and compliant.
- The role also includes editing and coordinating the departmental newsletter, identifying and recommending improvements to training programmes based on individual and team needs, and supporting effective communication between Advisors and the Leadership Team.
- Acting as a spokesperson for collaboration, the role promotes engagement, knowledge sharing, and strong communication across the department.
Qualifications
- A degree in a relevant capacity
- Strong communication skills
- Strong presentation skills
- A keen eye for detail
- An ability to act as a bridge between different levels of the organisation
Should have:
- Experience working in a Customer Setting
- Experience using Microsoft Platforms
Additional Information
- Contract Duration: 2 years
- Working Hours: 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1-hour lunchbreak
Benefits
- 25 days annual leave per year plus bank holidays (pro-rata for your first year)
- Eligibility for our Company Performance Bonus
- Enhanced pension contributions
- Access to the Perkbox and My Benefits platforms giving access to discounts, group income protection and death in service benefits
- Employee Assistance Programme and Virtual GP
- Discounts on products from across the Bosch Group
- Subsidised onsite café and canteen
- Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme.
- Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
- Volunteering days
- Policy to support growing families
- Access to self-service training platform containing over 200 Bosch approved programmes
- Networking opportunities across Bosch UK including a mentoring programme
- And more!