Customer Care Apprenticeship Programme Manchester

This apprenticeship programme offers a permanent, full-time job with a competitive salary from day one, whilst gaining a professional qualification. It is designed for school leavers and career changers, but is open to anyone.

What You'll Do

As part of the retail banking division, you will:

• Execute research projects to support strategic decision-making.
• Prepare presentations and reports on research findings.
• Collaborate with senior management and cross-functional teams on business initiatives.
• Participate in training and development programs.
• Identify opportunities, develop business cases, and manage the launch of new products and services.
• Manage client relationships and provide customer service support, including processing transactions and resolving complaints.
• Develop and implement financial models and strategies.
• Train and mentor junior colleagues.

Analyst Expectations

• Meet stakeholder and customer needs through operational excellence and customer service.
• Perform activities in a timely and high-standard manner.
• Execute work requirements, collaborating with team members.
• Identify and escalate policy breaches.
• Take responsibility for customer service and operational execution tasks.
• Manage risk and strengthen controls.
• Understand your role, team integration, and the work of other teams.
• Work within well-defined procedures and demonstrate understanding.
• Evaluate and select appropriate alternatives from defined options.
• Make judgments based on factual information analysis.
• Build relationships with stakeholders and customers.

Qualifications and Eligibility

• Qualifications: 5 GCSEs at grades A*- C (9-5) including Maths and English (or equivalent).
• Commitment: Enthusiasm, a willingness to work hard, push yourself, and think differently.
• Government Funding Requirements: You must meet the Government's apprentice funding requirements for England, including a 3-year residence requirement (subject to exceptions) and the legal right to work for the full duration of the programme.
• Prior Learning: You must not have undertaken previous study, education, training, qualifications, or apprenticeship that renders you ineligible for Government funding.

What You'll Gain

• A Senior Financial Services Customer Adviser Apprenticeship qualification.
• A permanent, full-time job with a salary from day one.
• Practical work experience.
• Support from a Programme Support Manager and a specialist mentor.

Working in Manchester

Our Manchester office is a vibrant hub with flexible spaces, close to major transport links and surrounded by amenities.

Application Process

1. Application review.
2. Online assessments.
3. Eligibility survey.
4. In-person assessment day (group activity and interview) from October 2026.
5. Outcome notification.

Closing Date

The closing date for applications is 31 October 2026. It is recommended to apply early as the vacancy may close sooner due to application volumes.