Client Services Team - Junior Executive - 12m FTC

This is a 12-month fixed-term contract role requiring you to be in the Gloucester office five days per week.

What you'll be doing:

• Opening and sorting post.
• Analysing and actioning output from the CS Data Automation app.
• Analysing data returned by clients and taking corrective action.
• Accurate data entry.
• Preparing standard documents in line with the firm's quality standards.
• Drafting client MI reports for review by CS Managers.
• Acting as a liaison with internal and external third parties, answering queries via email.
• Taking ownership of specific client workstreams, completing tasks and highlighting issues.
• Developing a good understanding of client audit requirements.
• Developing the ability to recognise risk to both the firm and clients, flagging concerns to management.
• Sending post, including cheques, and preparing them for dispatch.
• Sending documents to third parties in line with the firm's security protocols.
• Scanning and storing documents.
• Understanding and retaining the firm's compliance procedures.
• Developing an understanding of formal insolvency processes.
• Delivering client reports.

Clients you'll work with:

• Large retail banks
• Local Authorities
• Debt Purchasers
• Alternative Lenders

What we are looking for:

• Proficiency in handling a high volume of administrative work, with the ability to prioritise and deliver against tight timescales.
• Ability to produce high-quality, accurate work with a focus on attention to detail.
• Excellent IT skills, including a strong working knowledge of MS Office.
• A team player and self-starter.
• A friendly, outgoing personality with a confident approach.
• A positive “can do” attitude.
• Good numeracy, people, and written/oral communication skills.
• Must be a fast learner, enthusiastic, and willing to develop new skills.
• Relevant work experience in an office environment is preferred but not essential.