TL;DR
Key Takeaways
- Apprenticeship as Cabin Crew with TUI, based at Gatwick.
- Deliver exceptional customer service and prioritise safety.
- Requires GCSEs in English and Maths, valid UK/Irish passport, and ability to swim.
- Applications close quickly, apply as soon as possible.
About the Role
Are you ready to take your career to new heights? At TUI, we’re looking for positive and dedicated colleagues to join our team as Cabin Crew Apprentices.
What We Offer
- Fantastic holiday benefits including discounts, special offers and life assurance
- Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
- Free in-house training delivered by passionate, experienced instructors in an inspiring atmosphere
- Complimentary uniform and work-related airport parking
- Excellent rates with foreign exchange
- Pension scheme
The Job
- Deliver exceptional customer service with a ‘sales through service’ mind-set, making customer satisfaction the heart of everything you do.
- Prioritise customer safety by implementing all safety, first aid, and service procedures.
- Be a confident communicator with emotional intelligence, adapting your style to build relationships with customers and colleagues.
- Work as a committed and passionate team player to deliver results.
- Be flexible and adaptable to embrace change and the unexpected, from roster adjustments to onboard emergencies, mastering new tech and encouraging others.
About You
- Passionate about delivering exceptional customer service and going the extra mile.
- Motivated to complete and pass training in Safety, First Aid & Service, and apply it confidently.
- Skilled at handling multiple priorities, solving problems, and staying composed under pressure.
- A collaborative team player with strong communication, fluent in English.
- Flexible and positive mindset, ready for a role where no two days are the same.
Requirements
- 18 years of age on the first day of your new entrant course.
- Able to reach a height of 6ft.2” or 1.89 m, bare feet flat on the floor.
- Able to perform all regulatory duties including being able to sit and fully fasten an aircraft over-shoulder jump seat harness.
- Able to swim at least 25 meters.
- Willing to undertake Psychoactive Testing and a UK CAA Cabin Crew Medical throughout employment.
- Understand, speak, and write good English equivalent to CEFR B2 or ILR L3.
- Able to work shifts across a 24/7 flight programme and report in uniform at your home base (Gatwick) within 90 minutes.
- Hold a valid UK or Irish passport with 6 months validity and any necessary visas for travel.
- Successful candidates will be required to undergo background security checks and provide proof of required vaccinations.
- Hold GCSE (or equivalent) grade 4/C or above in English and Maths.
- Have lived in the UK or the EEA continuously for the three years immediately before the apprenticeship start date.