Business Support Apprentice

This apprenticeship is within Derby City Council’s centralised administrative service, the Business Support team. You will gain experience in the Document Management Centre (DMC), which handles reprographics, mail, and scanning services.

Main Responsibilities

• Carry out general administrative tasks as detailed in the Business Support Menu, meeting required timescales and standards.
• Produce high-quality work in line with corporate, departmental, and procedural guidelines.
• Handle incoming calls, post, electronic mail, and visitors, ensuring requests are dealt with appropriately.
• Take accurate messages and pass them to the relevant staff, adhering to the customer care policy.
• Provide excellent customer service to represent the service positively.
• Undertake training and additional duties as required, commensurate with the role's responsibilities.
• Comply with the city council’s environmental policies.
• Adhere to all health & safety policies and legislation.
• Utilise information technology and associated systems in accordance with council policies.
• Comply with standing orders, financial regulations, and departmental instructions.
• Carry out duties in compliance with the City Council’s Equality and Diversity policy.

What Happens at the End

Develop the skills, knowledge, and experience required to build a career in business administration and support.

Skills

• Attention to detail
• Team working
• Friendly
• Approachable
• Willingness to learn
• Professionalism

Qualifications

• GCSE English (grade C/4 or above or equivalent) - essential
• GCSE Maths (grade C/4 or above or equivalent) - essential

Key Details

• Wage: £17,710.90 a year
• Working week: 37 hours per week
• Duration: 1 Year 6 Months
• Start date: 2026-11-16
• Closing date: 2026-11-01
• Apprenticeship standard: Business administrator (level 3)
• Training provider: DERBY COLLEGE