Graduate
TL;DR
Key Takeaways
- Gain a qualification in Service Management on a 10-month programme.
- Earn £33,000 per year.
- Work in London, Birmingham, Hatfield or Manchester.
- Applications open for a September 2027 start.
About the Role
This programme will equip you to become a Service Manager, a crucial role in developing long-term customer relationships and providing high-quality support. You will generate creative solutions to challenges, helping customers achieve their business objectives. Service Managers are the face of Computacenter's services business, acting as an extension of the customer's team.
What You'll Do
- Learn Computacenter's core service offerings and develop leadership skills.
- Build strong customer and account team relationships to understand business objectives and add value to services.
- Lead customer and internal meetings to track service performance against contractual obligations and strategic goals.
- Develop knowledge of technical services and commercial policies to ensure efficient service delivery and customer satisfaction.
- Manage financial operational costs and revenues, forecast new business opportunities, and report on account financial health.
- Identify growth opportunities and assist customers with business and technology challenges.
- Enhance presentation and communication skills by presenting account strategy and performance to customers and leadership teams.
- Analyse key performance metrics and trends to identify opportunities for innovation and service improvement.
- Gain exposure to a global corporate environment, with opportunities to collaborate virtually with international colleagues.
- Achieve an industry-recognised ITIL accreditation and access high-quality external training.
What You'll Need
- Degree educated (any subject and any classification accepted) or 2-3 years of experience in a customer-facing role.
- A keen interest in technology and a drive for outstanding customer service.
- Personable with strong communication and relationship-building abilities.
- Hardworking and capable of managing multiple priorities.
- Willingness to learn, make mistakes, and a drive to improve things for the company and customers.
- Adaptable, proactive in problem-solving, and decisive.
- Confident in presenting to senior leaders and customers.
- Available to start the 10-month programme in September 2027.