Key Takeaways
- Earn £25,200 per year while gaining a Senior Financial Services Customer Adviser Apprenticeship qualification.
- Full-time, permanent role in Manchester with a focus on retail banking and customer service.
- Requires 5 GCSEs (including Maths and English) and meeting government funding requirements.
- Applications close on 31 October 2026.
About the Role
This role is part of the Business Banking Apprenticeship Programme at Barclays in Manchester.
Purpose of the Role
To participate in the day-to-day activities of the retail banking division, providing insights and expertise to help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities.
Accountabilities
- Execution of small research projects and research to support strategic decision making.
- Preparation of presentations and reports to communicate research findings.
- Collaboration with senior management to implement research findings for retail banking.
- Collaboration with cross-functional teams to support business initiatives.
- Participation in training and development programs.
- Identification of opportunities, development of business cases, and management of the deployment and launch of new products and services for retail banking.
- Management of client relationships and provision of customer service support, responding to questions about products and services, processing transactions, and resolving customer complaints.
- Management of the development and implementation of financial models and strategies.
- Training and mentoring of junior colleagues.
Analyst Expectations
- Meet stakeholder/customer needs through operational excellence and customer service.
- Perform prescribed activities in a timely manner and to a high standard.
- Execute work requirements in line with processes and procedures, collaborating with and impacting team members.
- Identify and escalate policy breaches as required.
- Take responsibility for customer service and operational execution tasks.
- Own the management of risk and strengthening of controls.
- Deliver work in line with relevant rules, regulations, and codes of conduct.
- Gain and maintain an understanding of your role, how the team integrates to achieve overall objectives, and the work of other teams within the function.
- Work within well-defined procedures that may involve a variety of work routines.
- Demonstrate an understanding of procedures.
- Evaluate and select appropriate alternatives from defined options.
- Make judgments based on the analysis of factual information.
- Build relationships with stakeholders and customers to identify and address their needs.
Getting Qualified
Barclays offers a world-class apprenticeship programme providing a permanent, full-time job with a competitive salary from day one, whilst gaining a professional qualification. This programme is designed for school leavers and career changers but is open to anyone.
Why a Barclays Apprenticeship?
- Earn whilst working towards a Senior Financial Services Customer Adviser Apprenticeship.
- A blend of theoretical learning and real-life practical work.
- Gain a professional qualification without student loans.
- Gain years of work experience.
- Receive dedicated support from a Programme Support Manager and a specialist mentor.
Why the Barclays UK Business Banking Apprenticeship programme?
Barclays UK supports customers and over a million small and medium businesses. In Business Banking, you’ll help clients with the tools, guidance, and financial support they need to grow and thrive.
Eligibility
- Qualifications: 5 GCSEs at grades A*- C (9-5) including Maths and English (or equivalent).
- Commitment and Enthusiasm: Be ready to work hard, push yourself, and think differently.
- Government Apprentice Funding Requirements: You must meet these, including a 3-year residence requirement (subject to exceptions) and the legal right to work for the full duration of the programme.
- Prior Study: You must not have undertaken previous study, education, training, qualifications, or apprenticeship that renders you ineligible for Government funding.
Working In Manchester
Our Manchester office is a vibrant hub with flexible spaces for collaboration and client events, close to major transport links and surrounded by amenities.
What happens once you apply?
- Review your application.
- Complete online assessments.
- Complete an eligibility survey.
- Attend an in-person assessment day (October 2026).
- Receive outcome and feedback.