Business Administration Apprenticeship

On our Business Administration Apprenticeship in Livingston, you’ll join our Billing, Payments & Comms team and get behind the scenes of some of the most important customer journeys at Sky.

Our team helps protect Sky’s customer revenue, supporting billions of pounds worth of payments and helping to deliver millions of customer communications. We’re also a key point of contact for our frontline advisors, helping them support customers when things don’t quite go to plan.

From billing and payments to refunds, credits, reconciliations and customer communications, you’ll learn how everything connects, the controls that keep things running smoothly and why getting the detail right can make such a big difference for our customers and Sky.

You’ll also learn how to use data to spot trends and differences, identify when something doesn’t look right, investigate what’s driving it and use what you find to help solve problems and improve the way we work.

And we’re not just focused on what happens today. Billing, Payments & Comms is often behind the scenes of what’s new at Sky, helping to make sure new products, propositions and customer experiences work successfully from day one. You’ll get to see how change happens in a huge organisation and play a part in making it happen.

Most importantly, you’ll learn by doing. You’ll get involved in real work, projects and problem-solving, collaborate with people across Sky and develop skills in communication, organisation, analysis, problem-solving and continuous improvement.

By the end of your apprenticeship, you’ll have gained much more than an understanding of Billing, Payments & Comms. You’ll have built practical skills, business knowledge and confidence that can support you wherever your career takes you next.

What you'll be doing

No two days will look exactly the same. One day you could be analysing information to spot a trend or understand why something doesn’t add up, and the next you might be helping solve a customer issue, supporting our frontline advisors or getting involved in something new happening across Sky.

You’ll:

• Get involved in real work and projects across Billing, Payments & Comms
• Learn how we manage billing, payments, refunds, credits, reconciliations and customer communications
• Help support processes handling billions of pounds of customer payments and millions of customer communications
• Learn how we help protect Sky’s customer revenue and make sure money is accounted for accurately
• Work with data to spot trends, differences and things that don’t look right, then help investigate what’s driving them
• Help solve problems and find practical solutions that make things better for our customers, advisors and teams
• Support our frontline advisors, becoming a trusted point of contact when they need help
• Learn how controls, reconciliations and audits help protect our customers and Sky
• Get involved in new products, propositions and changes, seeing what happens behind the scenes to bring them to life
• Work with different teams and colleagues across Sky, building your communication, analytical and problem-solving skills
• Learn from experienced colleagues while building the skills, confidence and experience to support your future career.

Apprentice qualification

You’ll work towards a Business and Administration SVQ level 2/SCQF level 5, delivered by Forth Valley College—a leading provider of hands-on, workplace-based learning.

What we’re looking for

To be considered for this role, you must meet all the following eligibility criteria:

• Meet the apprenticeship funding rules.
• You’ll need five National 5s (grades A–C or equivalent), including English and Maths.
• Have the right to work in the UK (Sky doesn’t offer sponsorship).
• To be aged 24 or under by September 2027.
• To have finished education and be ready for full-time work by September 2027.
• Be above statutory school-leaver age by September 2027.
• Not be in education during the apprenticeship.

Other skills that will help you thrive:

• Great with people and a team player
• A self-starter who stays calm under pressure
• A problem-solver with an eye for detail
• Comfortable using Excel, PowerPoint, and tech systems.

Application Journey

• Step 1 – Apply online: Tell us a bit about yourself — your details, your degree, and anything else you think we should know (like part-time jobs, volunteering, or cool projects you’ve worked on). We'll also be checking your apprenticeship eligibility alongside the Apprenticeship Levy guidelines.
• Step 2 – Show us your skills: You’ll complete two online assessments that help us get to know you better - how you think, what motivates you, and how you might fit into the programme and Sky.
• Step 3 – In-Person assessment centre: If you make it to the final stage, we’ll invite you to an in-person assessment day.

Perks

• Free Sky Q
• Generous pension
• 25 days paid annual leave
• Discounted Mobile and broadband
• Private health care
• Access to Sky Learn learning platform
• Subsidised restaurants/cafes and games rooms on campus

Start date(s)

September 2027

Eligibility criteria

• Meet the apprenticeship funding rules.
• Five National 5s (grades A–C or equivalent), including English and Maths.
• Right to work in the UK (Sky doesn’t offer sponsorship).
• Aged 24 or under by September 2027.
• Finished education and ready for full-time work by September 2027.
• Above statutory school-leaver age by September 2027.
• Not in education during the apprenticeship.

Salary

£27,000 per annum