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Apprenticeship · Level 2
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B&Q TradePoint Customer Advisor Apprentice

B&Q
£21,798 a year
Wakefield

Expected closing date: Tuesday, 8 December 2026

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TL;DR

Key Takeaways

  • Earn £21,798 per year while working 32 hours per week towards a Level 2 Customer Service Practitioner qualification.
  • Gain practical experience in customer service, sales, and member engagement within a leading home improvement retailer.
  • The apprenticeship lasts 15 months, with a permanent contract offered upon completion.
  • Applications close on 2026-12-08, with a start date of 2026-12-14.

About the Role

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily Roles and Responsibilities

  • Understanding our traders: Identify the key difference between trade and retail customers and engage with them accordingly.
  • Member Focus: Take ownership of your TradePoint members, understand their needs, and always do the best for them. Through conversation and ownership, understand their business needs.
  • Deliver Priorities: Take ownership of delivering the four priorities daily: Service, Member, Tools, and Set up.

Marketing Consent

  • Clearly understand the benefits for your TradePoint members to give marketing consent.
  • Be confident in explaining the benefits and gaining consent from your members.

Recruitment

  • Understand the recruitment process for new members to join TradePoint and implement these during recruitment.
  • Be confident in approaching and discussing the TradePoint proposition with any new potential member.

Set Up

  • Create a clear, tidy and simple shopping journey for your members.
  • Consistently operate to the current trading and POS plan.

Service

  • Serve your TradePoint members in a friendly manner, ensuring they leave with what they need for the day.
  • Engage in conversation whenever possible to drive stronger relationships and understand your member's needs.
  • Understand future and current jobs to recommend the best products and services to assist them.

Benefits

  • UK Notional hourly rate £13.10 per hour
  • An award-winning pension scheme
  • ShareSave options
  • 6.6 weeks holiday
  • Employee Assistant Programme
  • Shopping discounts
  • Colleague wellbeing benefits

Training

  • You will be working towards the Level 2 Customer Service Practitioner qualification.
  • This includes Functional Skills in Maths and English.
  • The apprenticeship is expected to last 15 months.
  • You will join B&Q on a permanent contract.

Skills

  • Team Working
  • Organisation Skills