B&Q TradePoint Customer Advisor Apprentice

B&Q

£21,798 a year

Wakefield

Expected closing date: Tuesday, 3 November 2026

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TL;DR

Key Takeaways

Earn £21,798 per year working 32 hours per week.
Gain a Level 2 Customer Service Practitioner qualification.
Work towards a 15-month apprenticeship at B&Q.
Applications close on 2026-11-03.

About the Role

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily Roles and Responsibilities

Understanding Our Traders:

Identify the key difference between trade and retail customers and engage with them accordingly.
Take ownership of your TradePoint members, understand their needs, and always do the best for them.
Through conversation and ownership, understand their business needs.
Take ownership of delivering the four priorities daily: Service, Member, Tools, Set up.

Marketing Consent:

Clearly understand the benefits for your TradePoint members to give marketing consent.
Confidence in explaining the benefits and gaining consent from your members.

Recruitment:

Understand the recruitment for new members to join TradePoint and implement these during recruitment.
Confidence in approaching and discussing the TradePoint proposition with any new potential member.

Set Up:

Create a clear, tidy and simple shopping journey for your members.
Consistently operate to the current trading and POS plan.

Service:

Serve your TradePoint members in a friendly manner ensuring they leave with what they need for the day.
Engage in conversation whenever possible to drive stronger relationships and understand your member's needs.
Understand future and current jobs, to ensure you can recommend the best products and services to assist them.

Benefits

UK Notional hourly rate £13.10 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits

Training and Development

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner qualification, alongside your daily roles and responsibilities. This includes Functional Skills in Maths and English.

The expected duration of this apprenticeship is 15 months. You will join the B&Q family on a permanent contract.