Apprenticeship · Level 3
Closes in 5 days
TL;DR
Key Takeaways
- Earn £12,480 to £19,827.60 per year while working 30 hours per week.
- Undertake a Level 3 Customer Service Specialist Apprenticeship over 13 months.
- Gain experience in sales and customer service at B&Q in Hinckley.
- Applications close on 2026-10-27.
- Start date is 2026-11-08.
About the Role
As a Showroom Advisor Apprentice, you will be working towards the Level 3 Customer Service Specialist Apprenticeship and additional sales masterclasses alongside your daily roles and responsibilities.
What you'll be doing:
- Sales matter in this role, but your real focus will be the customer.
- Ask questions and explore possibilities to recommend the right finance, products, and installation options.
- Use software to produce inspirational designs that will bring customer projects to life.
- Coordinate multiple projects and support customers virtually and face to face, taking them on a journey from inspirational ideas through to delivery.
- Work closely with colleagues and installers to ensure the best service on every project.
- Convert designs into sales.
- Work well as part of a team and be a good problem-solver.
Apprenticeship Details:
- Apprenticeship Standard: Customer service specialist (level 3)
- Duration: 1 Year 1 Month
- Training Provider: SCL EDUCATION & TRAINING LIMITED
- Training: Full on-the-job and off-the-job training will be provided, including virtual workshops, webinars, and feedback sessions. You will also obtain Functional Skills in English and Maths if you do not already hold these at GCSE level (or equivalent).
What happens at the end:
The apprentice will be able to progress onto the next level.
Desired Qualities:
- The ability to role model the B&Q Behaviours – Be Brave, Make a Difference & Win Together.
- Brilliant communication and relationship building skills.
- Motivation by targets.
- A keen eye for design.
- Flexibility to work on a rota that includes weekends, evenings, and bank holidays.
Desired Skills:
- Communication skills
- Team Working
- Problem Solving
- Working with customers
- Attention to detail
Desired Qualifications:
- No formal qualifications required.
- GCSE Maths (grade 4) - desired
- GCSE English (grade 4) - desired
Key Details:
- Working Hours: 30 hours per week, on a shift pattern basis. Shifts available Monday - Sunday, 7:00am - 8:00pm. Exact shifts to be confirmed.
- Start Date: 2026-11-08
- Closing Date: 2026-10-27
Benefits:
- Team bonus incentives
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits