Key Takeaways
- Earn between £12,480 and £19,827.60 per year as a Showroom Advisor Apprentice.
- Undertake a 13-month apprenticeship to gain a Customer Service Specialist (Level 3) qualification.
- Work 30 hours per week in B&Q Stoke-on-Trent - Meir Park, with shifts covering Monday-Sunday.
- Applications close on 2026-11-17, with a start date of 2026-11-22.
About the Role
This is a permanent contract for 30 hours per week, with shifts available Monday - Sunday between 7:00am - 10:00pm. The role is based at B&Q Stoke-on-Trent - Meir Park.
What You'll Do
Sales are important, but your primary focus will be the customer. You will recommend the right finance, products, and installation options by asking questions and exploring possibilities. You will use software to create inspirational designs for customer projects. You will coordinate multiple projects and support customers both virtually and face-to-face, guiding them from initial ideas to delivery.
You will work closely with colleagues and installers to ensure excellent service. You will be motivated by targets and confident in converting designs into sales. You will work well as part of a team, be a good problem-solver, and have a keen eye for design. Flexibility is required to work a rota that includes weekends, evenings, and bank holidays.
Training and Qualifications
This is a 13-month apprenticeship leading to a Customer Service Specialist (Level 3) qualification. You will receive full on-the-job training and off-the-job training as outlined in the Occupational Standard, with support from SCL Education & Training.
Desired Skills and Qualities
- Ability to role model B&Q Behaviours: Be Brave, Make a Difference & Win Together
- Brilliant communication and relationship-building skills
- Team working
- Problem-solving
- Customer care skills
- Attention to detail
- Organisation skills
- Keen eye for design
- Flexibility to work varied shifts
Entry Requirements
- GCSE Maths (grade 4) - desired
- GCSE English (grade 4) - desired
What Happens Next
Upon successful completion of the apprenticeship, you will be able to move onto the next level.
Benefits
- Competitive salary: £14.10 per hour (£26,945 FTE)
- Individual bonuses up to £250 per quarter for hitting targets
- Additional team incentives
- £3,000 award for the highest performing 3-5% of colleagues
- A great range of wellness benefits
Key Details
- Wage: £12,480 to £19,827.60 a year
- Working week: 30 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-8:00pm
- Hours: 30 hours per week
- Duration: 1 Year
- Start date: 2026-11-22
- Closing date: 2026-11-17
- Apprenticeship standard: Customer service specialist (level 3)
- Training provider: SCL EDUCATION & TRAINING LIMITED