Key Takeaways
- Earn £10,899 per year while working towards a Level 2 Customer Service Practitioner qualification.
- Gain practical experience in a retail environment, focusing on customer service within the Garden Centre.
- Work 16 hours per week on a shift basis, including weekends and evenings.
- Applications close on 2026-11-06 for a start date of 2026-11-12.
About the Role
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily Roles and Responsibilities
- Actively approach customers, engaging with them naturally.
- Understand customer needs and provide appropriate solutions.
- Work with colleagues across the store to help and support them.
- Turn negative customer situations into positive outcomes.
- Encourage customer feedback, share it with managers and use it to improve service.
- Utilise all available tools and systems to maximise sales.
- Have a full understanding of the processes relevant to your role and store.
- Take personal responsibility for operating in a safe and legally compliant way.
- Adhere to all policies & procedures relevant to your role.
- You may be required to undertake other duties from time to time as we may reasonably require.
Role Focus
You'll be based primarily within our Garden Centre, which operates all year round. While the core area remains the same, the focus changes throughout the seasons to reflect our trading calendar and customer needs. From outdoor furniture in the warmer months, you'll move into our Autumn Tidy Up, followed by the exciting Christmas setup and other seasonal ranges. You'll play an important role in keeping the area looking its best, ensuring seasonal transitions run smoothly and creating an inspiring shopping experience for our customers.
Benefits
- UK National hourly rate £13.10
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
Training and Development
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Training: Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English.
What happens at the end: Ongoing training and development. The expected duration of this apprenticeship is 15-months, however you will join the B&Q family on a permanent contract.
Key Details
- Wage: £10,899 a year
- Working week: Shift work including weekends, bank holidays and late evenings, 7am - 10pm. Exact shifts TBC.
- Hours: 16 hours per week
- Duration: 1 Year 3 Months
- Start date: 2026-11-12
- Closing date: 2026-11-06
- Apprenticeship standard: Customer service practitioner (level 2)
- Training provider: LIFETIME TRAINING GROUP LIMITED