Apprenticeship · Level 2
TL;DR
Key Takeaways
- Earn £12,771 per year while working towards a Level 2 Customer Service Practitioner Apprenticeship.
- Gain practical experience in a Customer Advisor role at B&Q.
- The apprenticeship lasts 15 months, with a permanent contract offered upon completion.
- Applications close on 2026-12-02.
About the Role
What You'll Do
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities. Your daily tasks will include:
- Actively approaching and engaging with customers.
- Understanding customer needs and providing appropriate solutions.
- Collaborating with colleagues across the store to offer support.
- Transforming negative customer experiences into positive outcomes.
- Encouraging customer feedback and sharing it with managers to improve service.
- Utilising all available tools and systems to maximise sales.
- Maintaining a full understanding of relevant processes and store procedures.
- Taking personal responsibility for operating in a safe and legally compliant manner.
- Adhering to all relevant policies and procedures.
- Undertaking other reasonable duties as required.
Benefits
- UK Notional hourly rate £13.10
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
Training
- Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.
What Happens Next
- Ongoing training and development.
- The apprenticeship is expected to last 15 months, but you will join B&Q on a permanent contract.
Skills
- Team Working
- Organisation Skills