Apprenticeship · Level 2
TL;DR
Key Takeaways
- Earn £12,262 per year while working 18 hours per week.
- Gain a Level 2 Customer Service Practitioner qualification over 15 months.
- Work towards a permanent contract with ongoing training and development.
- Applications close on 2026-12-11.
About the Role
As a Customer Advisor at B&Q, you will be part of a supportive team, valued for your individuality. B&Q is committed to fostering a diverse and inclusive environment where everyone feels they belong and has equal opportunities.
What You'll Do
- Engage with customers naturally and understand their needs to provide suitable solutions.
- Collaborate with colleagues across the store to offer help and support.
- Transform challenging customer situations into positive experiences.
- Gather customer feedback, share it with management, and use it to enhance service.
- Utilise available tools and systems to maximise sales.
- Maintain a thorough understanding of store processes relevant to your role.
- Operate safely and in compliance with all legal requirements.
- Adhere to all relevant policies and procedures.
- Undertake other reasonable duties as required.
Benefits
- UK Notional hourly rate £13.10
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
Training & Qualifications
- You will be working towards the Level 2 Customer Service Practitioner qualification.
- The apprenticeship includes Functional Skills in Maths and English.
- The expected duration of this apprenticeship is 15 months.
- No formal qualifications are required.
What Happens Next
- Ongoing training and development opportunities.
- You will join B&Q on a permanent contract upon completion of the apprenticeship.