Apprenticeship · Level 2

B&Q Customer Advisor Apprenticeship

£12,262

Tamworth

Expected closing date: Wednesday, 2 December 2026

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TL;DR

Key Takeaways

Earn £12,262 per year while working towards a Level 2 Customer Service Practitioner qualification.
Gain practical experience in a retail environment, with responsibilities including customer engagement, sales maximisation, and problem-solving.
The apprenticeship lasts 15 months, with ongoing training and development opportunities.
Work 18 hours per week, with shift work including weekends, bank holidays, and late evenings.
Applications close on 2026-12-02.

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner qualification. Your daily responsibilities will include:

Actively approaching and engaging with customers.
Understanding customer needs and providing appropriate solutions.
Collaborating with colleagues across the store to offer support.
Transforming negative customer experiences into positive outcomes.
Encouraging customer feedback and sharing it with managers to improve service.
Utilising all available tools and systems to maximise sales.
Maintaining a full understanding of role-specific and store processes.
Taking personal responsibility for operating in a safe and legally compliant manner.
Adhering to all relevant policies and procedures.
Undertaking other reasonable duties as required.

This apprenticeship includes the Customer Service Practitioner Apprenticeship L2, alongside Functional Skills in Maths and English.

Upon completion of the 15-month apprenticeship, you will continue with ongoing training and development on a permanent contract with B&Q.