B&Q Customer Advisor Apprenticeship

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.

Daily Roles and Responsibilities

• Actively approach your customers, engaging with them naturally
• Understand customer needs and provide appropriate solutions
• Work with colleagues across the store to help and support them
• Turn negative customer situations into positive outcomes
• Encourage customer feedback, share it with managers and use it to improve service
• Utilise all available tools and systems to maximise sales
• Have a full understanding of the processes relevant to your role and store
• Take personal responsibility for operating in a safe and legally compliant way
• Adhere to all policies & procedures relevant to your role
• You may be required to undertake other duties from time to time as we may reasonably require

Benefits

• UK Notional hourly rate £13.10
• An award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Employee Assistant Programme
• Shopping discounts
• Colleague wellbeing benefits

Training

Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.

What Happens at the End

Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.

Skills

• Team Working
• Organisation Skills

Qualifications

• None required (grade None required) - desired

Key Details

• Wage: £12,262 a year
• Working week: Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.
• Hours: 18 hours per week
• Duration: 1 Year 3 Months
• Start date: 2026-11-29
• Closing date: 2026-11-22
• Apprenticeship standard: Customer service practitioner (level 2)
• Training provider: LIFETIME TRAINING GROUP LIMITED