Apprenticeship · Level 2
TL;DR
Key Takeaways
- Earn £13,624 per year while working 20 hours per week as a Customer Advisor Apprentice.
- Work towards a Level 2 Customer Service Practitioner qualification over 15 months.
- Gain experience in a retail environment with a mix of shifts, including weekends and evenings.
- Applications close on 2026-12-05, with a start date of 2026-12-11.
About the Role
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily Roles and Responsibilities
- Actively approach customers, engaging with them naturally.
- Understand customer needs and provide appropriate solutions.
- Work with colleagues across the store to help and support them.
- Turn negative customer situations into positive outcomes.
- Encourage customer feedback, share it with managers and use it to improve service.
- Utilise all available tools and systems to maximise sales.
- Have a full understanding of the processes relevant to your role and store.
- Take personal responsibility for operating in a safe and legally compliant way.
- Adhere to all policies and procedures relevant to your role.
- You may be required to undertake other duties from time to time as we may reasonably require.
Benefits
- UK Notional hourly rate £13.10
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
Training and Qualifications
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Training includes: Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English.
What happens at the end: Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.
Key Details
- Wage: £13,624 a year
- Working week: Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.
- Hours: 20 hours per week
- Duration: 1 Year 3 Months
- Start date: 2026-12-11
- Closing date: 2026-12-05
- Apprenticeship standard: Customer service practitioner (level 2)
- Training provider: LIFETIME TRAINING GROUP LIMITED