Apprenticeship · Level 2
TL;DR
Key Takeaways
- Earn £16,344 per year while working 24 hours per week as a Customer Advisor Apprentice.
- Gain a Level 2 Customer Service Practitioner qualification over 15 months.
- Work shifts including weekends and evenings, with a start date of 2026-12-22.
- Applications close on 2026-12-16.
About the Role
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Daily Roles and Responsibilities
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require
Benefits
- UK National hourly rate £13.10
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
Training
- Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English
What Happens at the End
- Ongoing training and development
- The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract
Skills
- Team Working
- Organisation Skills
Qualifications
- None required (grade None required) - desired
Key Details
- Wage: £16,344 a year
- Working week: Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm
- Hours: 24 hours per week
- Duration: 1 Year 3 Months
- Start date: 2026-12-22
- Closing date: 2026-12-16
- Apprenticeship standard: Customer service practitioner (level 2)
- Training provider: LIFETIME TRAINING GROUP LIMITED