Key Takeaways
- Earn £16,344 per year while working towards a Level 2 Customer Service Practitioner qualification.
- Gain practical experience in a Customer Advisor role at B&Q, working 24 hours per week.
- The apprenticeship lasts 15 months, with ongoing training and development opportunities.
- Applications close on 2026-12-16.
About the Role
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily Roles and Responsibilities
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require
Benefits
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
- UK Notional hourly rate £13.10
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague well-being benefits
Training
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Customer Service Practitioner Apprenticeship L2, including Functional Skills in maths and English.
What Happens at the End
Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.
Skills
- Team Working
- Organisation Skills
Qualifications
- None required (grade None required) - desired
Key Details
- Wage: £16,344 a year
- Working week: Shift work including weekends, bank holidays and late evenings, 7am-10pm.
- Hours: 24 hours per week
- Duration: 1 Year 3 Months
- Start date: 2026-12-22
- Closing date: 2026-12-16
- Apprenticeship standard: Customer service practitioner (level 2)
- Training provider: LIFETIME TRAINING GROUP LIMITED