Apprenticeship · Level 2
TL;DR
Key Takeaways
- Earn £16,344 per year while working towards a Level 2 Customer Service Practitioner Apprenticeship.
- Gain practical experience in customer service, teamwork, and sales.
- Work 24 hours per week in a permanent role with a 15-month apprenticeship duration.
- Applications close on 2026-11-17.
About the Role
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily Roles and Responsibilities
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require
Benefits
- UK Notional hourly rate £13.10
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
Training
Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English.
What Happens at the End
Ongoing training and development. The expected duration of this apprenticeship is 15-months, however you will join the B&Q family on a permanent contract.
Skills
- Team Working
- Organisation Skills
Qualifications
- None required (grade None required) - desired
Key Details
- Wage: £16,344 a year
- Working week: Shift work including weekends, bank holidays and late evenings, 7am - 10pm. Exact shifts TBC.
- Hours: 24 hours per week
- Duration: 1 Year 3 Months
- Start date: 2026-11-23
- Closing date: 2026-11-17
- Apprenticeship standard: Customer service practitioner (level 2)
- Training provider: LIFETIME TRAINING GROUP LIMITED