Apprenticeship · Level 2
Closes in 9 days
TL;DR
Key Takeaways
- Earn £13,624 per year while working 20 hours per week as a Customer Advisor Apprentice.
- Gain a Level 2 Customer Service Practitioner qualification over 15 months.
- Work shifts including weekends and evenings at B&Q stores.
- Applications close on 2026-10-31.
About the Role
As a Customer Advisor Apprentice at B&Q, you will be part of a supportive team and valued for who you are. B&Q is committed to fostering a diverse and inclusive environment where everyone can belong and has equal opportunities.
Daily Roles and Responsibilities
- Actively engage with customers to understand their needs and provide appropriate solutions.
- Collaborate with colleagues across the store to offer help and support.
- Transform challenging customer situations into positive experiences.
- Encourage customer feedback, share it with management, and use it to enhance service.
- Utilise all available tools and systems to maximise sales.
- Maintain a thorough understanding of role-specific and store processes.
- Take personal responsibility for operating safely and in compliance with legal requirements.
- Adhere to all relevant policies and procedures.
- Undertake other reasonable duties as required.
Benefits
B&Q offers a range of benefits to support colleague well-being:
- UK Notional hourly rate £13.10
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistance Programme
- Shopping discounts
- Colleague well-being benefits
Training and Development
- You will be working towards the Level 2 Customer Service Practitioner qualification.
- The apprenticeship includes Functional Skills in Maths and English.
- The expected duration of this apprenticeship is 15 months.
- You will join B&Q on a permanent contract.
- Ongoing training and development opportunities are available.
Skills
- Team Working
- Organisation Skills
Qualifications
- None required (grade None required) - desired