Apprentice SEND Assistant Case Officer

Southampton City Council

£25,614 a year

Southampton

Expected closing date: Tuesday, 3 November 2026

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TL;DR

Key Takeaways

Undertake a Business Administrator Level 3 apprenticeship over 1 year 6 months.
Earn £25,614 per year working 37 hours per week, Monday to Friday.
Gain experience in a range of administrative tasks, data management, and customer communication.
Applications close on 2026-11-03.
Start date is 2027-01-04.

About the Role

This apprenticeship will provide you with the opportunity to achieve a nationally recognised qualification while working within the council.

Responsibilities

Report for duty on time at work and college as detailed by the employer and training provider.
Complete daily/weekly attendance records, including off-the-job trackers.
Gather evidence as instructed by the training provider to compile a portfolio for End Point Assessment.
Attend meetings and/or training as set out by the training provider.
Effectively communicate with internal and external customers face-to-face, in writing, and over the telephone, in line with council standards.
Undertake a wide range of administrative activities including word processing, photocopying, scanning, faxing, filing, circulating information, and preparing presentational material, ensuring accuracy and timely delivery.
Collect, record, compile, and input data both manually and electronically to maintain comprehensive, up-to-date electronic and paper filing systems.
Run reports and use data to create letters using mail merge, inputting into the Capita One software.
Organise and prepare for statutory and non-statutory meetings with multiple participants, including external agencies.
Manage and archive key documents, ensuring processes are followed in accordance with the Council’s retention schedule, Information Security Policies, Freedom of Information, and Data Protection Principles.
Assess, validate, and process applications, passes, permits, checks etc., using technical scanners and corporate IT systems where appropriate.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Team working

Qualifications

GCSE English (grade 4) - essential

Key Details

Wage: £25,614 a year
Working week: Full time, Monday - Friday (Times to be confirmed).
Hours: 37 hours per week
Duration: 1 Year 6 Months
Start date: 2027-01-04
Closing date: 2026-11-03
Apprenticeship standard: Business administrator (level 3)
Training provider: FAREPORT TRAINING ORGANISATION LIMITED

What happens at the end

Although a permanent job cannot be guaranteed, the council will support you to apply for other roles within the organisation and provide assistance for your wider job search through their Employment Skills team.