Apprentice School Travel Assistant

This apprenticeship will provide administrative support for the delivery of safe, efficient, and effective school travel services. You will work towards a nationally recognised apprenticeship qualification.

What you'll be doing:

• Assist with travel planning, route optimisation, and purchase order processing.
• Support recruitment, training, and health and safety activities for School Passenger Assistants.
• Liaise with schools, transport providers, families, and other stakeholders to coordinate travel arrangements.
• Maintain accurate school travel records, databases, and reporting information.
• Manage and resolve customer enquiries, complaints, incidents, and safeguarding concerns, escalating where necessary.
• Process Personal Travel Budget and bus pass applications.
• Contribute to risk assessments, audits, and service improvement projects.
• Attend required training, meetings, and maintain apprenticeship records and evidence portfolios.

What happens at the end

Although we can’t guarantee you a permanent job at the end of your apprenticeship, many apprentices remain with Southampton City Council following the completion of their apprenticeship. If there is not a permanent opportunity, we will support you to apply for other roles within the council, and help make sure you are ready for a wider job search with support from our Employment Support team.

Skills Required:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical thinking
• Team working
• Initiative
• Patience