Apprentice Licensing Customer Service Assistant

This apprenticeship will train you to handle customer enquiries effectively across various communication channels, including face-to-face, telephone, and email.

Responsibilities

• Respond to all enquiries in a timely, courteous, and professional manner.
• Clearly understand customer needs and follow through enquiries to conclusion using problem-solving and interpersonal skills.
• Utilise initiative and problem-solving skills to manage enquiries via multiple communication methods.
• Act as the first point of contact for the public and service users, ensuring enquiries are received and recorded correctly.
• Work collaboratively within a team to manage difficult or sensitive issues and customer complaints.
• Communicate effectively with customers and maintain accurate records in line with service standards, procedures, and quality management systems.

Training

• Face-to-face workshops will be held monthly on the work premises.

What Happens Next

There is no guarantee of a permanent role upon completion of the apprenticeship. However, you will have the opportunity to apply for any relevant internal vacancies.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working

Qualifications Required

• GCSE English (grade A-C/4 or above) - essential
• GCSE Maths (grade A-C/4 or above) - essential

Key Details

• Wage: £24,552 a year
• Working Week: Monday to Friday, 9:00 am to 5:00 pm (37 hours per week)
• Duration: 1 Year
• Start Date: 2027-01-01
• Closing Date: 2026-11-15
• Apprenticeship Standard: Customer service practitioner (level 2)
• Training Provider: COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED