Apprentice Leisure Team Member Level 2

Greenwich Leisure (GLL) is recruiting for 2 Leisure Team Member Apprentices to work at Wycombe Rye Lido, HP11 1QX.

This is a career where you will be given the training to develop your career with the UK's largest leisure provider. GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure facilities for everyone.

What you'll do:

Customer Experience

• Understand the services and products on offer to assist with customer questions and queries.
• Support different types of customers with different needs.
• Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints.
• Support the centre to deliver swimming lessons where required (qualification dependent).
• Share knowledge with customers on the role exercise plays in health and wellbeing.
• Conduct customers' gym inductions and health screening where required (qualification dependent).
• Plan and deliver exercise sessions to meet customers' health and fitness goals.

People Experience

• Support GLL's visions and values.
• Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager.
• Ensure all training and qualification deadlines are met in agreement with your tutor and manager.
• Achieve and maintain all necessary qualifications, including ongoing CPD training.
• Keep up-to-date with trends and developments in the leisure industry.

Qualifications Gained

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:

• National Pool Lifeguard Qualification (NPLQ)
• Certificate in Teaching Swimming
• Level 2 Gym Instructor

Training

The apprentice will receive full on-the-job training, 20% off-the-job training and a full wrap around service from SCL.

What happens at the end

The apprentice will be able to move onto the next level.

Skills

• Customer care skills
• Organisation skills
• Team working
• Swimming Skills

Qualifications

• GCSE Maths (grade 4) - essential
• GCSE English (grade 4) - essential

Key details

• Wage: £16,224 to £25,775.88 a year
• Working week: TBC during interview stage
• Hours: 39 hours per week
• Duration: 1 Year
• Start date: 2026-12-14
• Closing date: 2026-12-04
• Apprenticeship standard: Leisure team member (level 2)
• Training provider: SCL EDUCATION & TRAINING LIMITED