Early
Bird
Log in
Back to all roles
Apprenticeship · Level 3
University of Birmingham logo

Apprentice IT Support Assistant

University of Birmingham
£20,494
Nuneaton

Expected closing date: Sunday, 8 November 2026

We recommend applying to open roles as soon as you are able. Employers may close applications early, so don't miss out.

Apply Now
TL;DR

Key Takeaways

  • Undertake an Information Communications Technician (Level 3) apprenticeship.
  • Earn £20,494 per year, working 35 hours per week.
  • Gain IT support skills and potentially progress to an IT Support Technician role.
  • The apprenticeship lasts 1 year and 6 months, with a closing date of 2026-11-08.
  • Requires GCSE Maths and English at grade 4 or C.

About the Role

This apprenticeship will involve providing IT support to staff, students, and visitors. You will typically spend 2 days a week dealing with face-to-face callers.

Responsibilities

  • Develop and maintain a good knowledge of the organisational structure to triage calls appropriately and understand the organisational impact of reported faults.
  • React quickly to reported faults that prevent staff from working, diagnosing and fixing them if possible, or escalating to the appropriate person. This includes both in-person and remote tasks.
  • Install non-standard new PCs, service, image, and redeploy existing PCs.
  • Move and reinstall IT equipment during office moves.
  • Obtain quotations for staff IT equipment under guidance and process agreed orders.
  • Track and chase orders in progress.
  • Ensure office supplies are stocked.
  • Work with third-party contractors to organise and deploy IT hardware and software.
  • Implement the tape changing process, including managing the rotation of tape sets between sites, libraries, and fire safes.
  • Maintain an accurate asset database by adding, removing, and updating records.
  • Check and advise on equipment specifications for the rolling replacement programme.
  • Manage the disposal of IT equipment with third-party suppliers.

Training

  • Training will be delivered through block release and online with QA.
  • Additional support will be provided by your coach.

What Happens Next

On completion of this apprenticeship, you may be able to progress into an IT Support Technician role.

Skills Required

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem-solving skills
  • Analytical skills
  • Team working
  • Patience

Qualifications Required

  • GCSE English (grade 4 or C) - essential
  • GCSE Maths (grade 4 or C) - essential

Key Details

  • Working week: Monday to Friday, 9am - 5pm (35 hours per week)
  • Duration: 1 Year 6 Months
  • Start date: 2027-01-04
  • Closing date: 2026-11-08
  • Apprenticeship standard: Information communications technician (level 3)
  • Training provider: QA LIMITED