Apprentice - IT Digital Support Technician
Thurrock CouncilExpected closing date: Sunday, 29 November 2026
We recommend applying to open roles as soon as you are able. Employers may close applications early, so don't miss out.
Key Takeaways
- Undertake a Level 3 Digital Support Technician Apprenticeship over 1 year and 3 months.
- Earn between £15,392 and £24,454.04 per year, working 37 hours per week.
- Gain practical experience in IT support, resolving incidents, and assisting users.
- Applications close on 2026-11-29.
About the Role
The Corporate Services Directorate supports the Council in delivering reliable, efficient, and secure services. The Customer Experience Team is responsible for supporting and improving critical digital applications used across the organisation, working with internal teams and external suppliers to ensure systems are stable, secure, and meet evolving business needs.
What You'll Do
As a Digital Support Technician Apprentice, you will be responsible for:
- Resolving incidents and requests in line with agreed processes.
- Responding to queries online, by phone, or in person, providing excellent customer service.
- Installing and repairing IT equipment and software.
- Supporting the Service Desk.
- Keeping users informed throughout all stages of processes.
- Maintaining accurate records related to IT service management.
- Providing on-site support and guidance to users.
- Participating in team meetings and training.
- Collaborating with team members and business managers to improve IT support.
Note: The responsibilities listed are not exhaustive. You may be required to undertake other duties as directed by your line manager.
Training
- You will study towards the Level 3 Digital Support Technician Apprenticeship qualification, applying your learning in your daily job.
- Training will be provided by Gingernut Training, with a dedicated tutor to support you.
- Time will be allocated for off-the-job training within paid working hours.
- Functional Skills Level 2 in English and Maths or GCSE Grades 4-9 (or C and above) is required for this Level 3 qualification.
What Happens at the End
This apprenticeship prepares you for a career in IT Digital Support. Upon completion, you will be supported to apply for suitable vacancies, subject to availability.
Skills You'll Develop
- Communication
- IT skills
- Attention to detail
- Organisation
- Customer care
- Problem-solving
- Presentation
- Administration
- Teamwork
- Initiative
Key Details
- Wage: £15,392 to £24,454.04 a year
- Working Week: Example - Monday - Thursday, 8:45 am - 5:15 pm and Friday, 8:45 am - 4:45 pm
- Hours: 37 hours per week
- Duration: 1 Year 3 Months
- Start Date: 2027-01-11
- Closing Date: 2026-11-29
- Apprenticeship Standard: Digital support technician (level 3)
- Training Provider: GINGER NUT MEDIA LIMITED