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Apprenticeship · Level 4
Closes in 13 days
Solihull Metropolitan Borough Council logo

Apprentice Information Governance Assistant

Solihull Metropolitan Borough Council
£24,552
Solihull

Expected closing date: Sunday, 8 November 2026

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TL;DR

Key Takeaways

  • Undertake administrative and information governance tasks, including managing information requests and processing Subject Access Requests.
  • Study towards a Level 4 Data Protection and Information Governance Practitioner qualification.
  • Earn £24,552 per year, working 37 hours per week, Monday to Friday.
  • The apprenticeship lasts for 1 year and 6 months, with a potential permanent role upon completion.
  • Applications close on 2026-11-08.

About the Role

This apprenticeship will involve a range of administrative and information governance tasks to support the council.

What You'll Be Doing

  • Logging and administration of information requests: You will manage formal requests such as Freedom of Information (FoIA), Environmental Information Regulations (EIR), and Subject Access Requests. This includes logging cases, allocating them to the correct service areas, and ensuring responses are made within statutory timescales.
  • Processing Subject Access Requests: You will review and prepare complex and voluminous information, such as Social Care files, for review by Information Governance Officers.
  • Consultation and Information Release: You will liaise with council service areas and key staff to understand information held by the council that is subject to a request. You will gather their views on potential release and consider these when preparing responses, escalating to Information Governance Officers when necessary.
  • Public Enquiries: You will handle initial enquiries from the public and individuals seeking advice on accessing information and personal data.
  • Record Management Support: You will assist colleagues with the daily operations of the council’s off-site storage service for schools and employees. This includes managing box movements, arranging collections and deliveries, and handling 'scan on-demand' requests.
  • Study: You will study towards the Data Protection and Information Governance Practitioner qualification.

Any other appropriate duties may be required.

What Happens Next

Subject to successful probation and completion of the apprenticeship, there may be a permanent role available.

Skills Required

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Initiative

Qualifications Required

  • GCSE English (grade C/4 or above) - essential
  • GCSE Maths (grade C/4 or above) - essential
  • Three further GCSEs (grade C/4 or above) - essential
  • Two A Levels (grade C or above) - essential

Key Details

  • Wage: £24,552 a year
  • Working Week: Monday to Friday, 9am to 5pm (37 hours per week)
  • Duration: 1 Year 6 Months
  • Start Date: 2027-01-01
  • Closing Date: 2026-11-08
  • Apprenticeship Standard: Data protection and information governance practitioner (level 4)
  • Training Provider: DAMAR LIMITED