Apprentice - Customer Support
Tendring District CouncilExpected closing date: Friday, 20 November 2026
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Key Takeaways
- Undertake an Administration Assistant Apprenticeship Standard Level 2 with Tendring District Council.
- Earn £15,392 per year for a 37-hour week, working Monday to Friday.
- Gain essential customer service and administrative skills over a 12-month training period.
- Applications close on 2026-11-20.
About the Role
This apprenticeship will see you operate as part of a customer-focused team within the Customer and Commercial Department, which sits within the Partnerships Service.
You will be the first point of contact for the public, dealing with enquiries face-to-face, over the telephone, and electronically.
Key responsibilities include:
- Providing support to Pier Avenue Reception and the Council main Switchboard, handling general enquiries and directing callers to the appropriate officers or sections.
- Offering administrative and telephony support across various departments, including:
- Building and Engineering Services
- Housing Services
- Management of council-owned properties
- Revenues and Benefits Services
- Environmental Services
- Private Sector Housing
Training
The Administration Assistant Apprenticeship Standard Level 2 combines the knowledge, skills, and behaviours required for the standard. Functional skills in maths and English will be included if needed.
Training delivery will be in the workplace, with an assessor or coach providing support through a combination of face-to-face visits and online assessing, coaching, training, and mentoring.
The typical duration of this apprenticeship is 12 months, with assessments taking place throughout to demonstrate occupational competence.
What happens at the end
Career progression opportunities will depend on the availability of vacancies within the team or the wider organisation. Internal employees can apply for roles as they are advertised.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Administrative skills
- Team working
- Initiative
Qualifications Required
- GCSE English (grade 4) - essential
- GCSE Maths (grade 4) - essential
Key Details
- Wage: £15,392 a year
- Working week: Monday to Thursday, 08:45 - 17:15. Friday, 08:45 - 16:45.
- Hours: 37 hours per week
- Duration: 1 Year 3 Months
- Start date: 2027-01-04
- Closing date: 2026-11-20
- Apprenticeship standard: Customer service practitioner (level 2)
- Training provider: TENDRING DISTRICT COUNCIL