Apprentice Administrator
Bradford Teaching Hospitals NHs Foundation TrustExpected closing date: Tuesday, 27 October 2026
We recommend applying to open roles as soon as you are able. Employers may close applications early, so don't miss out.
Key Takeaways
- Undertake an Apprenticeship to gain a Level 2 Customer Service Practitioners qualification.
- Earn £15,600 per year while working 37.5 hours per week.
- Gain practical experience in a healthcare administration role over 1 year and 6 months.
- Applications close on 2026-10-27.
About the Role
This apprenticeship will provide you with practical experience in a busy healthcare environment, supporting you to complete a Level 2 Customer Service Practitioners course.
What You'll Do
- Deal with telephone calls, emails, and face-to-face enquiries from Trust staff and the public in an efficient, polite, and courteous manner.
- Provide advice or relay clear messages to relevant team members.
- Manage reception duties.
- Book appointments and manage diaries.
- Complete standard documentation in accordance with Department/Trust Protocols.
- Collect and input data using local databases and IT systems.
- Perform word processing, and basic spreadsheet manipulation.
- Handle photocopying, faxing, and scanning.
- Sort and distribute internal mail, and dispatch documents by post or email.
- Prioritise your workload and take ownership of tasks within allotted timeframes.
- Maintain a professional manner and appearance at all times.
- Escalate issues or problems to the appropriate team member.
- Work within agreed Standard Operating Procedures.
- Ensure the confidentiality of patient, relative, and staff information.
Training
You will attend an accredited college course and work towards a Level 2 Customer Service Practitioners qualification. You will be supported to complete all required course modules while gaining practical experience.
What Happens Next
Upon successful completion of the apprenticeship, there are opportunities to progress into full-time Administrator roles, with potential development into Senior Administrator, Office Manager, or Business Support Coordinator positions. Further training could lead to specialisms in HR, finance, or project management.
Skills You'll Develop
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem-solving skills
- Administrative skills
Qualifications Required
- GCSE English (grade C) - essential
- GCSE Maths (grade C) - essential
Key Details
- Wage: £15,600 per year
- Working Week: 37.5 hours per week (shifts are 8am-4pm or 9am-5pm, with a 30-minute lunch break).
- Duration: 1 Year 6 Months
- Start Date: 2026-12-14
- Closing Date: 2026-10-27
- Apprenticeship Standard: Customer service practitioner (level 2)
- Training Provider: C.M.S. VOCATIONAL TRAINING LIMITED