Admin & Clerical Opportunities – APPRENTICESHIP

A range of administrative and clerical roles are available, including receptionist and ward clerk positions. Full job descriptions will be provided at shortlisting.

Potential Duties:

• Welcoming and assisting patients at reception, providing a friendly and professional first point of contact.
• Managing appointment bookings and clinic schedules to ensure efficient use of clinical time.
• Handling telephone and face-to-face enquiries, offering clear information and resolving queries.
• Maintaining accurate patient records and administrative documentation in line with NHS policies.
• Providing administrative support to clinical and administrative colleagues.
• Assisting with general office duties such as filing, scanning, and processing correspondence.

Training

Your induction will begin with a Day 1 with your Skills Coach. This will be followed by in-house delivery on Wednesdays and Thursdays once a month for a face-to-face training session with the delivery team for a further 8 months.

What Happens at the End

Upon completion of the apprenticeship programme, there are opportunities to progress into a Band 3 role or higher. MFT has an 'Apprenticeship First' approach, offering further opportunities to gain qualifications.

Skills Required:

• Communication skills
• IT skills
• Attention to detail
• Team working
• Initiative
• Patience

Key Details:

• Wage: £25,272 a year
• Working week: Roles will generally be Monday to Friday, however working hours and shift patterns may vary depending on the department. Full details will be discussed at interview.
• Hours: 37.5 hours per week
• Duration: 1 Year
• Start date: 2027-01-18
• Closing date: 2026-10-30
• Apprenticeship standard: Customer service practitioner (level 2)
• Training provider: MANCHESTER UNIVERSITY NHS FOUNDATION TRUST