Admin & Clerical Opportunities – APPRENTICESHIP
Manchester University Hospitals NHS Foundation TrustExpected closing date: Friday, 20 November 2026
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Key Takeaways
- Undertake an apprenticeship in customer service practitioner (level 2) with Manchester University NHS Foundation Trust.
- Earn £25,272 per year, working 37.5 hours per week, typically Monday to Friday.
- The apprenticeship lasts for 1 year, with a start date of 2027-02-22.
- Applications close on 2026-11-20.
- Opportunities to progress to Band 3 roles or higher upon completion.
About the Role
A range of administrative and clerical roles are available, including receptionist and ward clerk positions. Duties may include:
- Welcoming and assisting patients at reception, providing a friendly and professional first point of contact for all visitors.
- Managing appointment bookings and clinic schedules, ensuring efficient use of clinical time and smooth patient flow throughout the service.
- Handling telephone and face-to-face enquiries from patients, carers, and healthcare professionals, offering clear information and resolving queries promptly and courteously.
- Maintaining accurate patient records and administrative documentation, ensuring data is entered and stored in line with NHS policies and confidentiality requirements.
- Providing administrative support to clinical and administrative colleagues, helping to coordinate daily operations and contribute to the effective running of the service.
- Assisting with general office duties, such as filing, scanning, and processing correspondence, to ensure the team functions efficiently.
Training
Your induction will begin with Day 1 with your line manager and a Teams introduction with your Skills Coach. This will be followed by in-house delivery on the last Wednesday and Thursday of your first month for face-to-face training on our Oxford Road Campus. You will be required to attend monthly face-to-face sessions with the delivery team for a further 8 months.
What happens at the end
Upon completion of the apprenticeship programme, there are opportunities to progress into a Band 3 role or higher. MFT has an 'Apprenticeship First' approach, offering further opportunities to gain qualifications.
Skills
- Communication skills
- IT skills
- Attention to detail
- Team working
- Initiative
- Patience
Key details
- Wage: £25,272 a year
- Working week: Roles will generally be Monday to Friday, however working hours and shift patterns may vary depending on the department. Full details of the working pattern will be discussed at interview.
- Hours: 37.5 hours per week
- Duration: 1 Year
- Start date: 2027-02-22
- Closing date: 2026-11-20
- Apprenticeship standard: Customer service practitioner (level 2)
- Training provider: MANCHESTER UNIVERSITY NHS FOUNDATION TRUST