Key Takeaways
- Earn £24,000 per year as a Service Delivery Manager Apprentice.
- Study towards a Level 4 Associate Project Manager Apprenticeship.
- Gain experience in customer relationship management, project management, and leadership.
- Applications close on 2027-02-17.
- Based in Templecombe, working 37 hours per week.
About the Role
Services teams all around Thales UK are responsible for the deployment and delivery of services to our customers. The Services job family has people working in many different roles pursuing outstanding outcomes for our customers, from Service Delivery Managers, Product Support Engineers, and Spares & Repairs coordinators, who are all collectively focused on outstanding Service Delivery.
Service Delivery Managers (SDM) are responsible for the co-coordination and the delivery of Services and Programmes for Thales internal and external customers. This service delivery ranges from spares and repairs to the provision/availability of a capability.
The SDM plays a vital role in creating and maintaining customer relationships. The SDM acts as the link between the customer and the UK Services operational delivery teams. It is the mission of the SDM to always strive to exceed expectations and delight our customers.
Customer relationship management is key to service success to ensure we pre-empt customer needs and offer solutions that add value.
What You Will Learn
As a Service Delivery Manager Apprentice, you will develop key skills and experience in the following:
- Integrated Logistic/Product Support Engineering Management
- Customer Relationship Management
- Operational Strategy
- Project Management & Business Finance
- Digital Operations
- Leadership
- Communication & Collaboration
- Problem-Solving & Decision Making
- Commercial Awareness
Training
Apprenticeship Programme
You will study towards the Level 4 Associate Project Manager Apprenticeship with the Apprentice Academy. The programme is delivered through a virtual learning model, combining:
- Live virtual lectures
- 1-2-1 coaching calls
- Online learning resources
- Self-directed learning activities
Throughout the programme, you will combine study with practical workplace experience, developing both academic knowledge and professional skills.
What happens at the end
- Secure a permanent role from day one at the start of your apprenticeship
Skills
- Communication skills
- Attention to detail
- Problem solving skills
- Analytical skills
- Logical
- Team working
Qualifications
- GCSE 5 GCSE's Including English and Maths (grade 5 GCSE's Grade 9-4/A-C) - essential
- A Level in any subject (grade Grade C or above) - essential
Key details
- Wage: £24,000 a year
- Working week: Monday- Friday, 37 hours a week (8 hours Monday- Thursday, 5 hours Friday)
- Hours: 37 hours per week
- Duration: 2 Years
- Start date: 2027-09-06
- Closing date: 2027-02-17
- Apprenticeship standard: Associate project manager (level 4)
- Training provider: THE APPRENTICE ACADEMY LIMITED